PaddlePalHelp for your
next paddle.
Find an answer, share an idea or get in touch.
A hand getting started
Search guides for iPhone and Apple Watch, recording, routes and PaddleSafe.
02 / CONTACT USTalk to the team
In the app, open Settings → Get Support to include useful diagnostics. You can also email support@paddlepal.net with your device, app version and what happened.
03 / YOUR IDEASMake PaddlePal better
Suggest a feature or see what other paddlers are asking for.
04 / SERVICE STATUSCheck in on PaddlePal
See current service availability and incident updates.
From setup to syncing.
How do I record my first paddle?
Get ready, choose your recording device and save your session with our first paddle guide. Check the App Store listing for current device requirements.
How do I set up Apple Watch?
Follow the Watch recording and sync guide. If the app is missing, start with our Apple Watch installation checks.
My route or workout is missing. What should I do?
Follow the missing workout checks before deleting or reinstalling the app. For an incomplete route, check location permissions and our GPS tips.
How do I import a route or export a paddle?
Read the GPX and FIT guide for planned route imports and recorded workout exports, including which features require Pro.
How do I connect to Strava?
Use the Strava setup guide to connect your account. If an upload is missing, follow the Strava troubleshooting steps.
Where can I manage or restore my subscription?
Manage your App Store subscription in your Apple Account settings. Our PaddlePal Pro guide covers renewal, cancellation and restoring access.
How do I get help with PaddleSafe?
Read the PaddleSafe setup and troubleshooting guide. PaddleSafe depends on battery and connectivity and does not replace emergency services.